How are you different from a virtual assistant service?
We take ownership of outcomes and whole operating areas, not task lists. Our team brings executive, finance, legal and project experience, and works as part of your leadership team.
I'm not sure if I need a VA, a Chief of Staff, or a COO — how do I know?
A VA executes individual tasks you hand over. A COO owns one function (like revenue or operations) as a permanent senior hire — usually only justified once that function has real standalone complexity. Most founders who come to us are actually looking for something in between: Chief-of-Staff-level support that works across the whole business on your behalf, handling the coordination, follow-through and judgement calls that otherwise bottleneck through you, without the cost or commitment of a full-time executive. On your strategy call, we map where your specific bottleneck actually sits and recommend the level of support that matches it — not a default package.
What does Chief-of-Staff or executive operations support actually look like day to day?
In practice: owning your inbox and calendar so only decisions that need you reach you, preparing board packs and investor updates ahead of deadline, chasing follow-ups across your team so nothing drops, documenting and running the processes behind a launch or a hire, and acting as a trusted delegate on judgement calls you'd otherwise have to make yourself. It's senior, outcome-owning support — not a longer task list handed to someone less experienced.
We're pre-seed or pre-revenue — is this overkill for us?
No. Our Founder's Office tier is built for exactly this stage — a few hours a week of senior support around your inbox, calendar and investor admin, priced to match. Many of our longest-running clients started here and scaled into Embedded Operations or Executive Operations support as the business (and the operational complexity) grew.
How is this more cost-effective and lower-risk than hiring a full-time COO or Chief of Staff?
A full-time senior hire usually means a multi-month search, a notice period you're locked into, and a salary you're committed to whether or not the role turns out to be the right shape. Fractional support starts within days, runs on a rolling monthly retainer, and typically costs 40–60% less than an equivalent in-house hire — so you get the judgement and experience of a senior operator while you're still working out exactly what the permanent version of that role should look like.
How quickly can you start?
In as little as 5 days from your strategy call. We onboard into your tools and rhythms and introduce your dedicated team in the first week.
How do you handle confidentiality?
Every engagement starts with a signed NDA, before any access is granted. Access to your tools, inboxes and documents is limited to the people actually working on your account, on a need-to-know basis, and removed the day an engagement ends. See our confidentiality & data handling policy for the full detail.
Can we scale up or down?
Yes. Engagements run on a rolling monthly retainer with a 30-day notice period, so you're never locked into more than you need. Scaling up (more hours, an additional specialist, a short-term project push) is usually arranged within a few days; scaling down just needs notice before your next billing date.
Where is your team based?
Our team is based across Manchester, Accra and Dubai, and we work across all time zones — so your engagement is never limited to a single country's working hours.